• 020 7127 0651   24 hour helpline
  • Harley Street, London

Consumer Rights

Under the UK Consumer Protection (Distance Selling) Regulation 2000, we are obliged to state the following:

1. Supplier/Agent

The supplier/agent is Online Medical Services Limited of 7 Tufton Street, London W1P 9PG. The Company registration number is 6482984.

2. Description of Materials Stocked

The GUM Clinic supplies laboratory-based sexual health testing via home sampling. A full list of products is available on the website.

3. Price

The price varies depending on the test requested and a full price list is available on this website next to the list of tests available.

4. Delivery

All orders received before 5.00 pm Monday to Friday will be despatched that day by First Class Post or Royal Mail Special Delivery, depending on your preference, so the order should arrive the next morning. If your order has not arrived within 2 business days after it is sent we will happily despatch a replacement at no extra cost to you. If both testing kits then arrive, you should only return one testing kit to the laboratory.  Costs of postage and packaging vary depending on the shipping method that you choose.

5. Payment

At present we accept Visa, MasterCard, Visa Electron, Visa Delta, Switch/Maestro and Solo.

Transactions will appear on your card statement as Online Medical Service.

We do not accept personal cheques or postal orders.

6. Right to Cancel and Refunds

You have 7 days after the delivery of your test to cancel your order.  A full refund will be given.  If your test has already been carried out within this 7 day period then you no longer have the right to cancel.
You statutory rights are not affected.

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